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From chaos to clarity: reset your spa team in two days
The ultimate reset for your spa’s staff structure, systems, and future growth.
Your spa can’t thrive if your team isn’t aligned. This service is designed to evaluate, reset, and re-energize your staff —while giving you a clear roadmap for long-term success.
2-Day Onsite Staff Audit
Two full days onsite, beginning with 15-minute 1:1 sessions with every staff member — including managers. This is a deep read on your spa’s culture, energy, and how each person aligns with your vision.
Positioning & Role Evaluation
I’ll determine whether the right people are in the right roles, or if they should be shifted, retrained, or gracefully transitioned out. You’ll receive clear, direct recommendations on:
Who is in the right role
Who to move into a better role
Who may not be the right fit for your team long-term
Culture & Team Dynamics Review
Beyond individuals, I’ll assess the overall staff culture — identifying morale issues, communication breakdowns, and misalignments that quietly erode performance. You’ll leave with specific recommendations to shift the energy and culture of your team.
Ongoing Alignment (Retainer)
For spas ready to go beyond the reset, Illumia offers ongoing support to sustain alignment, improve retention, and refine leadership systems over time.
Recruitment & Retention Campaigns: Creation and management of spa-specific job ads, with ongoing optimization to attract the right candidates.
Clear role descriptions & expectations
Ad copy that speaks to your culture
Platforms and strategies for posting
Performance Management Systems: Implementation of review structures, accountability practices, and communication flows that keep teams engaged and consistent.
Hiring & Onboarding Templates: Customized resources to streamline how you bring new team members into alignment with your spa’s culture.
Optional Monthly Advisory: Continued involvement to oversee implementation and support leadership.
From chaos to clarity: reset your spa team in two days
The ultimate reset for your spa’s staff structure, systems, and future growth.
Your spa can’t thrive if your team isn’t aligned. This service is designed to evaluate, reset, and re-energize your staff —while giving you a clear roadmap for long-term success.
2-Day Onsite Staff Audit
Two full days onsite, beginning with 15-minute 1:1 sessions with every staff member — including managers. This is a deep read on your spa’s culture, energy, and how each person aligns with your vision.
Positioning & Role Evaluation
I’ll determine whether the right people are in the right roles, or if they should be shifted, retrained, or gracefully transitioned out. You’ll receive clear, direct recommendations on:
Who is in the right role
Who to move into a better role
Who may not be the right fit for your team long-term
Culture & Team Dynamics Review
Beyond individuals, I’ll assess the overall staff culture — identifying morale issues, communication breakdowns, and misalignments that quietly erode performance. You’ll leave with specific recommendations to shift the energy and culture of your team.
Ongoing Alignment (Retainer)
For spas ready to go beyond the reset, Illumia offers ongoing support to sustain alignment, improve retention, and refine leadership systems over time.
Recruitment & Retention Campaigns: Creation and management of spa-specific job ads, with ongoing optimization to attract the right candidates.
Clear role descriptions & expectations
Ad copy that speaks to your culture
Platforms and strategies for posting
Performance Management Systems: Implementation of review structures, accountability practices, and communication flows that keep teams engaged and consistent.
Hiring & Onboarding Templates: Customized resources to streamline how you bring new team members into alignment with your spa’s culture.
Optional Monthly Advisory: Continued involvement to oversee implementation and support leadership.