Meet Illumia

Where luxury spa consulting meets intuitive precision.

Illumia was born from a simple truth: even the most beautiful spas can fall short if their menus, services, and staff training aren’t fully aligned. After years of working in the spa and hospitality industry, I saw a consistent gap between the experience a spa wanted to create and the one guests actually received.

My mission with Illumia is to close that gap. I combine 16 years of ownership experience with an ability to see the “elephant in the room” — the unseen patterns, missed opportunities, and energetic misalignments that keep a spa from reaching its true potential. The result? Operations that run smoother, teams that feel empowered, and guest experiences that stay with clients long after they’ve left.

Meet the Founder –

Heather Gordon

I’m a seasoned entrepreneur, licensed esthetician, and former spa owner with over 16 years of hands-on experience leading high-performing teams.

I’ve spent over a decade mastering every facet of spa operations — from service development and retail strategy to staff management and guest experience design.

But what sets me apart is my ability to blend operational excellence with intuitive insight. I have a knack for reading both the energy of a team and the needs of a business, allowing me to design solutions that work in practice and feel right in flow.

Travel is one of my greatest teachers — exploring spas around the world expands my knowledge base and inspires fresh approaches. Whether I’m rewriting a facial menu, training a team onsite, or creating a high-converting recruitment ad, my approach is always strategic, creative, and deeply aligned.

When we work together, you’ll feel seen, understood, and supported by someone who will not only elevate your spa’s systems but also infuse every detail with purpose. My role is to help you achieve the exceptional — and make it feel effortless.

Professional headshot of Heather Gordon, founder of Illumia Spa Consulting, in a green blazer

Connect with Illumia

For press, collaborations, or general questions, please use the form. If you’re interested in exploring a consulting partnership, kindly use our application process instead.

illumiaconsulting@gmail.com (512) 800-5675 / Text Please