Illumia Bespoke Consulting

Reserved exclusively for retainer clients, Illumia Bespoke Consulting provides high-touch, ongoing guidance beyond our core offerings. This is tailored partnership that allows you to choose the areas of support your spa needs most — from staff management to compliance, operations, and growth strategy. Syncing all elements of your operations for excellence and profitably.

What We Can Cover

Illumia Bespoke Consulting is designed to flex around your priorities. Areas of support include —

Employee Management & HR Services

Recruitment systems, role alignment, onboarding, performance reviews, corrective action processes, and retention strategies.

Compliance & Risk Management

Licensing, safety, sanitation, and liability standards to protect your guests and safeguard your business.

Vendor & Product Line Negotiations

Secure better contracts, reduce costs and exclusive product alignments that increase profitability.

Technology & Booking Systems Optimization

Implementation or refinement of POS systems, scheduling tools, and reporting dashboards for streamlined operations and actionable data.

Incentive & Compensation Program Design

Build motivating, sustainable bonus and commission structures that drive performance without burnout.

Payroll Services

Streamlined payroll systems and support to ensure accurate, compliant, and stress-free team compensation.

Leadership & Executive Coaching

Guidance for spa directors and managers to improve communication, decision-making, and culture.

Operational Systems & SOPs

Development of clear Standard Operating Procedures for everything from guest journey mapping to sanitation protocols — ensuring consistency and five-star service at every touchpoint.

Revenue Optimization

Pricing models, upsell frameworks, and retail strategy that maximize profit while maintaining brand integrity.

Guest Experience Elevation

Mystery-shop evaluations, journey mapping, and touchpoint refinement to ensure every client interaction feels intentional and unforgettable.

Begin Your Partnership

Bespoke Consulting is designed for leaders who want more than a reset — it’s for those ready to build a spa operation that’s sustainable, scalable, and profitable at the highest level.

When every detail of your operation is optimized, you don’t just grow revenue — you create a culture of excellence that retains staff, delights guests, and strengthens your brand’s market position. Apply now through initiate partnership button below.