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Illumia Bespoke Consulting reserved exclusively for retainer clients who require high-touch, ongoing guidance beyond our core offerings. This is a flexible, tailored partnership that allows you to choose the areas of support your spa needs most — from staff management to compliance, operations, and growth strategy.
Employee Management & HR Services
Recruitment systems, role alignment, onboarding, performance reviews, corrective action processes, and retention strategies.
Compliance & Risk Management
Ensuring your spa meets all licensing, safety, sanitation, and liability standards to protect your guests and business.
Vendor & Product Line Negotiations
Secure better contracts, reduce costs, and align with exclusive product lines that fit your brand and increase retail profitability.
Technology & Booking Systems Optimization
Implementation or refinement of POS systems, scheduling tools, and reporting dashboards for streamlined operations and actionable data.
Incentive & Compensation Program Design
Build motivating, sustainable bonus and commission structures that drive performance without burnout.
Payroll Services
Streamlined payroll systems and support to ensure accurate, compliant, and stress-free team compensation.
Leadership & Executive Coaching
Ongoing guidance for spa directors and managers to improve leadership, communication, and decision-making.
Operational Systems & SOPs
Development of clear Standard Operating Procedures for everything from guest journey mapping to sanitation protocols — ensuring consistency and five-star service at every touchpoint.
Revenue Optimization
Pricing models, upsell frameworks, and retail strategy that maximize profit while maintaining brand integrity.
Guest Experience Elevation
Mystery-shop evaluations, journey mapping, and touchpoint refinement to ensure every client interaction feels intentional and aligned.
Illumia Bespoke Consulting reserved exclusively for retainer clients who require high-touch, ongoing guidance beyond our core offerings. This is a flexible, tailored partnership that allows you to choose the areas of support your spa needs most — from staff management to compliance, operations, and growth strategy.
Employee Management & HR Services
Recruitment systems, role alignment, onboarding, performance reviews, corrective action processes, and retention strategies.
Compliance & Risk Management
Ensuring your spa meets all licensing, safety, sanitation, and liability standards to protect your guests and business.
Vendor & Product Line Negotiations
Secure better contracts, reduce costs, and align with exclusive product lines that fit your brand and increase retail profitability.
Technology & Booking Systems Optimization
Implementation or refinement of POS systems, scheduling tools, and reporting dashboards for streamlined operations and actionable data.
Incentive & Compensation Program Design
Build motivating, sustainable bonus and commission structures that drive performance without burnout.
Payroll Services
Streamlined payroll systems and support to ensure accurate, compliant, and stress-free team compensation.
Leadership & Executive Coaching
Ongoing guidance for spa directors and managers to improve leadership, communication, and decision-making.
Operational Systems & SOPs
Development of clear Standard Operating Procedures for everything from guest journey mapping to sanitation protocols — ensuring consistency and five-star service at every touchpoint.
Revenue Optimization
Pricing models, upsell frameworks, and retail strategy that maximize profit while maintaining brand integrity.
Guest Experience Elevation
Mystery-shop evaluations, journey mapping, and touchpoint refinement to ensure every client interaction feels intentional and aligned.